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Contact Us

If you have any questions or enquiries please feel free to contact us on the following details provided below or alternatively please complete our online enquiry form also located below and we will get back to you as soon as possible.

IMPORTANT: This contact form is for NON-URGENT general enquiries only and is not suitable for medical enquiries or booking appointments.

Phone

03 5981 1000

Email:

rec@mccraevillageclinic.com.au

                                                           

 

COVID 19 Alert -Transition to Telehealth

 

To protect other patients, doctors and staff, when making an appointment or attending for your appointment, please advise us if you or those attending the appointment with you :

 

Have Returned from overseas or visited a  COVID "hot spot"  in the past 14 days,

Are Close contacts of a confirmed case of coronavirus (COVID-19),

Are healthcare or aged care workers.

or 

Have symptoms  consistent with coronavirus (COVID-19)**  

Fever OR chills or sweats  in the absence of an alternative diagnosis that explains the clinical presentation*
OR
Acute respiratory infection (e.g. cough, sore throat, shortness of breath, runny nose, anosmia or loss of smell or loss of taste)

 

People who meet any of the following criteria are encouraged to book a telehealth appointment with their regular GP in the first instance and attend one of the local  COVID screening clinics to get tested.

Telehealth Consultations

 

Due to the developing COVID-19 pandemic and advice from the Department of Health, our practice will be making some significant changes to our appointment bookings and on-site access.

Our priority remains to continue providing quality healthcare service to our community and ensuring the safety of our patients who would be at significant risk of COVID-19. 

 

We are encouraging all our patients who would be at significant risk of COVID-19 to book Telehealth Consultations in the first instance if appropriate.

Patients vulnerable to COVID-19 by the Department of Health definition include a person who:

  • is required to self-isolate or self-quarantine in accordance with guidance issued by the Australian Health Protection Principal Committee in relation to COVID-19; or
  • is at least 70 years old; or
  • if the person identifies as being of Aboriginal or Torres Strait Islander descent—is at least 50 years old; or
  • is pregnant; or
  • is the parent of a child aged under 12 months; or
  • is being treated for a chronic health condition; or
  • is immune-compromised

We continue to offer face to face consultations complying with Covid-19 infection control protocols.  Patients requiring clinical examinations, child and adult immunizations, injections and other specific face to face needs will still be able to see a GP, nurse,  allied health practitioner or specialist at our clinic after an initial triage process.

 

If you have an appointment, please do not enter the clinic. We ask for you to wait in your car and phone the clinic when you have arrived. You will be screened prior to entering the clinic, and the doctor or nurse will call you in once they are ready for you.

 

Please understand that these changes are being made with every intention of ensuring your safe continuity of care.

 

We will strive to continue providing the highest quality of healthcare in these adverse times.

 

If you have any further queries, please contact our Reception on  03 5981 1000.