If you have any questions or enquiries please feel free to contact us on the following details provided below or alternatively please complete our online enquiry form also located below and we will get back to you as soon as possible.
IMPORTANT: This contact form is for NON-URGENT general enquiries only and is not suitable for medical enquiries or booking appointments.
Phone
03 5981 1000
Email:
Our clinic operates by appointment, with a limited number of urgent appointments available each day to ensure patients with pressing medical needs can be seen promptly.
How to book
Phone: 03 5981 1000 | Online: Book via our online booking link or via Healthengine
Not all doctors’ appointments are published online. For Dr Goswami, Dr Sekhon and nurse appointments, please contact the clinic directly by phone.
Standard consultation
10 minutes. Suitable for a single medical issue.
Long consultation
20 minutes or longer. Suitable for more than one medical issue, cervical screening and mental health consultations. Recommended for new patients, WorkCover and TAC consultations, and travel consultations.
Prolonged consultation
40 minutes or longer. Required for multiple or complex medical problems to allow adequate time for proper assessment and treatment. Suitable for women’s health checks, postnatal checks, baby checks, care plans, mental health plans and procedures, skin cancer checks, medical reports, pre-employment medicals and insurance medicals.
Health assessments and GPCCMPs
Health assessments and GPCCMPs (GP Chronic Condition Management Plans) have different appointment lengths and are booked by contacting reception.
Aviation medicals
Aviation medicals have a separate fee and appointment structure. Please contact reception for further details.
A consultation is required for the completion of any forms including Travel Subsidy, Taxi Subsidy, Disability Parking Permits, private insurance forms, Centrelink forms and medical reports. Fees apply to these services and they are not Medicare rebatable
New patients with existing medical problems may require a long consultation. If you are a new patient, please arrive early to allow time for registration. When you arrive for your consultation, register at reception and ensure your personal details are up to date. This helps prevent unnecessary delays and waiting times.
Our doctors are multilingual and can consult in English, Hindi, Punjabi and Bengali. If you require an interpreter, this can be arranged through TIS (Translating and Interpreting Service). For patients with hearing or speech impairment, we utilise the National Relay Service (NRS).
A DNA (Did Not Attend) occurs when an appointment is missed without notice, or cancelled too late for the time to be offered to another patient. After three DNAs, patients will no longer be able to pre-book appointments and will be offered walk-in appointments only. Continued DNAs may result in formal removal from the practice patient list.
Telehealth is available for regular patients who have attended a face-to-face appointment at the clinic within the last 12 months, where the consultation is clinically appropriate. Telehealth is provided in accordance with RACGP Guidelines.
For further enquiries, please contact Reception on 03 5981 1000.
