Practice Policies

Drug Prescription Policy

McCrae Village Clinic’s policies and processes reflect our commitment to reducing the risks associated with prescribing drugs of dependence and supporting the best possible health outcomes for our patients.

McCrae Village Clinic does not store, prescribe, manage, or administer drugs of dependence at the practice.

Cancellation Policy

We understand that circumstances can change. If you can't attend your appointment, please provide as much notice as possible so we can offer the appointment to another patient.

• 12 hours or more notice: No cancellation fee

• Less than 12 hours’ notice or failure to attend: $50 cancellation fee

Higher cancellation fees may apply to long appointments, procedures, care plans, and other appointments where additional clinical time has been reserved.

Medicare does not cover cancellation and non-attendance fees, and they cannot be bulk billed.

DNA (Did Not Attend) Policy

A DNA (Did Not Attend) occurs when an appointment is not attended and the patient has not contacted the practice in advance to cancel, or when the cancellation is so late that it is not possible to allocate the appointment to another patient in need of care.

Where three or more DNAs have occurred, the patient will be informed that they are no longer able to pre-book appointments at the practice. A note will be placed in the patient record to alert reception staff that pre-booked appointments are not permitted.

Patients will be offered walk-in appointments only, where they may attend the practice and wait for the next available appointment opportunity.

If the patient continues to disregard practice policies and procedures and further DNAs occur, the patient may be formally removed from the practice patient list.