If you have any questions or enquiries please feel free to contact us on the following details provided below or alternatively please complete our online enquiry form also located below and we will get back to you as soon as possible.
IMPORTANT: This contact form is for NON-URGENT general enquiries only and is not suitable for medical enquiries or booking appointments.
Phone
03 5981 1000
Email:
There are multiple ways in which this practice communicates with patients and third parties – face to face, telephone, fax or email are the most common.
Telephone – Patients can contact the practice between 8:00am and 6:00pm Monday – Friday. We are also available from 8:00am until 12 pm Saturday.
Our reception staff may use a triage system to assess the urgency of the patients’ needs and concerns. Our reception staff will also perform a three-point identifier check to ensure the correct patient chart is matched to the patient on the phone.
Please note, it is often not possible to speak to the doctor at the time of calling. A secure message will be sent to the doctor who will return your call when possible; exceptions may be made if the matter is deemed to be urgent.
When correspondence is received from other healthcare providers, it is directly imported into the patient’s file and then sent through to the doctor to review. This includes results, emails and specialist letters. If the addressed doctor is not available and the correspondence is urgent, another doctor will review and action as necessary.
Email – Email is not a secure form of communication and is not encouraged by McCrae Village Clinic.
SMS – SMS messages are sent to remind patients of scheduled appointments, health reminders and health recalls via Health Engine. Please make sure you update the practice if there is a change to your mobile number. Please let us know if you would like to be removed from the SMS list.
Post – for patients who have opted out of SMS, a letter may be sent regarding reminders or recalls. Letters received by the practice are scanned into the patient chart and forwarded to the doctor to review.
Our website is updated regularly and contains the practice contact details, location, opening hours and information regarding fees and services offered. Our after-hours doctor service details are also available, as is online booking for the practitioners during office hours.
Communicating with patients with special needs
A contact list of translator and interpreter services and services for patients with a disability is maintained, updated regularly and readily available to all staff at reception. These include:
• National Relay Service (NRS) found here
• Auslan services 1300 AUSLAN
• Translation and Interpreter Service (TIS) Doctors Priority Line 1300 131 450
