If you have any questions or enquiries please feel free to contact us on the following details provided below or alternatively please complete our online enquiry form also located below and we will get back to you as soon as possible.
IMPORTANT: This contact form is for NON-URGENT general enquiries only and is not suitable for medical enquiries or booking appointments.
Phone
03 5981 1000
Email:
This practice communicates with patients and third parties through multiple channels, including face-to-face consultations, telephone, fax and email.
Patients may contact the practice by telephone during normal clinic operating hours.
Reception staff may use a triage system to assess the urgency of patient needs and concerns. A three-point identifier check is also performed to ensure the correct patient record is matched to the patient on the phone.
It is not always possible to speak directly with a doctor at the time of calling. Where appropriate, a secure message will be sent to the doctor, who will return the call when available. Exceptions may be made where a matter is assessed as urgent.
When correspondence is received from other healthcare providers, it is imported into the patient’s medical record and forwarded to the doctor for review. This includes results, emails and specialist correspondence. If the addressed doctor is unavailable and the matter is urgent, another doctor will review and take appropriate action.
Email is not a secure form of communication and is not encouraged by McCrae Village Clinic.
SMS messages are used to send appointment reminders, health reminders and recall notifications via Healthengine. Patients are responsible for notifying the practice of any changes to their mobile number. Patients may opt out of SMS communications at any time by notifying the practice.
For patients who have opted out of SMS communication, letters may be sent for reminders or recalls. Letters received by the practice are scanned into the patient record and forwarded to the doctor for review.
The practice website is updated regularly and contains practice contact details, location, opening hours, information regarding fees and services, after-hours care details, and online booking options for practitioners during office hours.
A contact list of translator and interpreter services and services for patients with disability support is maintained, regularly updated, and readily available to all reception staff. These services include:
National Relay Service (NRS)
Auslan Services – 1300 AUSLAN
Translation and Interpreter Service (TIS) Doctors Priority Line – 1300 131 450
