Appointments

You can make an appointment with a doctor by phoning the surgery on 5981 1000.

We also offer online appointment bookings for some of  our doctors which can be made  24 hours a day 7 days a  week.

Please note that not all available appointments are published on-line. Click the links on our website to continue to on-line booking. If you’d like to see a doctor at another time or have a preference for seeing a specific doctor please call us on 03  5981 1000.

New  Patients  New patients with existing medical problems may also require a long appointment. If you are a new patient, please arrive earlier for the entry of your details. It is also important that when you arrive for your consultation, you register at the Reception Desk and ensure that all your details are all up to date. This will prevent unnecessary waiting.

Interpreters  Our doctors are multilinguistic and can consult in English, Hindi, Punjabi and Bengali  However if you need an interpreter it can be arranged through the TIS(The Translating and Interpreting Service).

For our patients with hearing or speech impairment, we utilise the National Relay Service (NRS) .

Did not Attend Policy-A DNA occurs when appointment is not attended and the patient has not contacted the Practice in advance to cancel it or when the cancellation is so late as to make it impossible to allocate to another patient who needs treatment.Where three or more Did not attend appointments have occurred, the patient will be informed that they can no longer pre-book appointments at the practice. A note will be made in the patient file to alert reception that they cannot have pre-booked appointments. They will be offered the option of walk-in appointments, whereby they can come to the practice and wait for an opening to see the doctors.Should the patient continue to display a disregard for the practice policies and procedures and continue to have further DNAs, they will be formally removed from the practice patient list.