Email and Communication Policy

Please do not send any patient-related information or medical requests by email or through the website.

The practice cannot accept responsibility for information sent by email that contains identifiable medical or personal health information.

To protect patient privacy and confidentiality, we are unable to reply to or act on emails containing clinical information, medical requests, or other patient-related health information.

Please be alert to unexpected communications

As a general precaution, we encourage patients to be cautious about unexpected or suspicious emails, text messages, and phone calls.

Please remember:

• Do not click on links or open attachments in messages that appear unusual or unexpected.

• Do not provide personal, financial, medical, or account information in response to an unsolicited request.

• Check the sender’s email address or phone number before responding.

• If a message claims to be from a government service or another organisation, visit the organisation’s official website directly rather than using a link contained in the message.

• If you are unsure whether a communication claiming to be from McCrae Village Clinic is genuine, please contact the Clinic directly on 03 5981 1000.

For privacy and confidentiality reasons, please do not send patient information, medical documents, clinical photographs, prescriptions, referrals, test results, or requests for medical advice by email or through the website.

If you require medical assistance or need to discuss a patient-related matter, please contact the Clinic directly using the appropriate contact method.